To be eligible for a return:
• Requests must be made within 14 days of delivery.
• The product must be unused or only lightly tested.
• The item must be returned in its original packaging when possible.

Due to hygiene considerations, products that have been heavily used or damaged by misuse may not qualify for a refund.

To initiate a return, please contact: support@stoveandbarrel.com

Include:
• Your order number
• A brief description of the issue
• Photos if applicable

We will review your request and provide the next steps.

Returns sent without prior approval may not be accepted.

Once your return is received and inspected:
• Approved refunds will be issued to the original method of payment.
• Please allow 5–10 business days for the refund to appear on your statement, depending on your bank.

Shipping costs are non-refundable unless the return is due to an error on our part.

If your order arrives damaged or incorrect:
• Contact us within 7 days of delivery.
• Provide photos of the item and packaging.

We will review the situation and arrange a replacement or refund as appropriate.

The following are generally not eligible for return:
• Final sale items
• Gift cards
• Products marked as clearance

We do not offer direct exchanges.

If you would like a different product, please complete a return (if eligible) and place a new order.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service.

We review every request individually.

Our goal is not to deny legitimate concerns — but to maintain fairness, product integrity, and accountability on both sides.

If you have any questions about our Refund Policy, contact us at: support@stoveandbarrel.com

We aim to respond within 1–2 business days.